Shipping & Free Shipping Policy
Last updated: 15 August 2026
At Ergonetic, we aim to make delivery simple, reliable and convenient.
1. UK Delivery
We currently offer delivery within the United Kingdom.
All eligible UK orders qualify for FREE standard delivery.
Delivery Timeframe
Order Handling Time: 1-5 business days (Monday-Friday)
Transit Time: 2-5 business days (Monday-Friday)
Total Estimated Delivery: 3-10 business days
Delivery times are estimates and may vary depending on your location, product availability and circumstances outside our reasonable control.
Once your order has been dispatched, you will receive any available tracking information by email.
2. Free Shipping
FREE standard delivery is available on orders delivered within the UK.
There is no additional standard shipping charge for eligible UK orders.
Any delivery charges or special delivery options that may apply will be clearly displayed at checkout before you complete your purchase.
3. Order Processing
Orders are processed after payment has been successfully received. Order Handling Time 1-5 business days ( Monday-Friday). Order Transit Time 2-5 business days (Monday-Friday).
We aim to dispatch orders as soon as reasonably possible. The estimated delivery timeframe of 3–10 working days applies from dispatch and may vary depending on the product and delivery location.
If there is an unexpected delay with your order, we will provide an update where reasonably possible.
4. Delivery Address
Please make sure your delivery address is correct and complete when placing your order.
Ergonetic cannot be responsible for delays or failed delivery caused by incorrect or incomplete information provided at checkout.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
5. Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
6. Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will work with the relevant delivery service to investigate the delivery status and assist you where possible.
7. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide your order number and photographs of the packaging and damaged product so that we can assess the issue and arrange the appropriate solution.
Your statutory rights are not affected by this policy.
8. Delivery Restrictions
Our standard delivery service is currently available for addresses within the UK.
If a particular product has specific delivery restrictions, these will be communicated on the relevant product page or during checkout.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Ergonetic
Email: support@ergonetic.co.uk
Phone: +447865070744
We will be happy to assist with your order and delivery enquiries.
Quick Delivery Summary
UK Standard Delivery: FREE
Estimated Delivery: 3–10 working days (Monday-Friday).
Shipping Area: United Kingdom