Return Policy

At Ergonetic, customer satisfaction is our priority. If you're not completely happy with your purchase, you may be eligible to return it in accordance with the policy below.

30-Day Return

You may return most items within 30 days of receiving your order for a refund.

To qualify for a return, products must:

  • Be unused and in their original condition

  • Include all original packaging, accessories, and instructions

  • Be accompanied by proof of purchase, such as your order number or receipt

Returns requested after the 30-day period may only be accepted with prior approval from Ergonetic.

Before You Return

Please contact us before sending any item back. Returns submitted without prior authorisation may be refused. Our return address is different from our business address and will be provided once your return has been authorised.

Business Address:

Ergonetic

79 Burlington Road

SO15 2FR

Southampton, United Kingdom.

You are responsible for ensuring your return is sent to the correct authorised return address. Ergonetic cannot accept responsibility for items that are lost or sent to an incorrect address. Thus, you need to contact for authorisation before return the item.

How to Make a Return

  1. Email support@ergonetic.co.uk with your order number and the reason for your return.

  2. Our customer support team will confirm your return and provide the authorised return address and instructions.

  3. Repackage the item securely with all original packaging, accessories, and documentation.

  4. Return the parcel using a tracked postal or courier service. We recommend keeping your proof of postage until your return has been completed.

  5. Once your return is received, we aim to inspect and process it within 7 working days.

If your return is approved, your refund will be issued to the original payment method. Please allow 3–5 business days for your bank or card provider to process the refund.

If you have not received your refund within 15 working days of approval, please contact our support team.

Return Shipping

Customers are responsible for the cost of returning items unless the return is due to our error.

Ergonetic will cover return shipping costs where:

  • The wrong item was supplied

  • The product arrived damaged

  • The item is faulty due to a manufacturing defect

Damaged or Faulty Products

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can arrange a replacement, repair, or refund where appropriate.

Hygiene & Sealed Items

Certain products are supplied in sealed packaging for hygiene and safety reasons. Once the seal has been broken, these items cannot be returned unless they are faulty or incorrectly supplied.

Cervical Pillow Policy

For health and hygiene reasons, cervical pillows are only eligible for return if they are unused, unopened, and returned in their original packaging, unless they are faulty or not as described.

Exchanges

The quickest way to exchange an item is to return your original purchase for a refund and place a new order for the product you require.

Contact Us

Ergonetic

79 Burlington Road

SO15 2FR

Southampton, United Kingdom.

Email: support@ergonetic.co.uk